Delivery charges vary depending on the service you choose and your delivery address. Any applicable delivery costs will be clearly displayed at checkout before you complete your order.

Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are shown at checkout and in your order confirmation email.

If your order hasn't been despatched, we'll do our best to update your delivery address. Please contact our Customer Services team as soon as possible, as changes can't be guaranteed once processing has begun.

If no one is available to receive your parcel, the courier may leave it in a safe place, with a neighbour, or provide instructions on how to rearrange delivery or collect it from a local depot, depending on the courier's policy.

If your estimated delivery date has passed, please check your tracking information first. If you still need help, contact our Customer Services team and we'll be happy to investigate.

Yes. You can choose an alternative delivery address during checkout, making it easy to send gifts directly to friends or family.

We'll send you an email confirmation as soon as your order has been dispatched. Orders are usually dispatched within two working days of being placed, although this may take a little longer during particularly busy periods.